At Impact Mystery Shopping we have only one goal and that is to deliver a simple and effective performance management solution. 

After all, you're here because you probably have between just one and a whole ream of reasons why you want to find out exactly how it feels to be your client.

Our job is to discover the facts behind your customer service standards, compliance and other front line activities and enable you to improve all areas of contact year on year to make sure that you are top of your game.

Your mystery shopping aims might take the shape of a customer service evaluation scheme, a benchmarking exercise, a customer satisfaction survey - any number of things, we at Impact Mystery Shopping can assist with them all.

Things we'll ask you might include... 

This website is designed to make things as easy as possible for you.  We know that our clients come from a wide variety of business backgrounds and of those, there are those who are completely au fait with all things mystery shopping and there are those who have never been involved with the commissioning of a mystery shopper project.

So, with any luck you'll be able to find everything you need here;  from information on how to become an agent, contact forms and testimonials right through to articles on mystery shopping news and tools to help you learn more about mystery shopping.

Even if you decide not to use our services or join us as a mystery shopping field agent, should you have any queries at all about Mystery Shopping or being a mystery shopper at all, don't hesitate to give us a call, there's always someone who'll be more than happy to have a chat with you.

If it makes things easier, have a look at our online enquiry form, we can gather all the relevant information we need here and we'll get straight back to you.

Impact Mystery Shopping Ltd. 2007