It's hard but the way we feel is best to let you know about who we are, what we do and how we do it is to talk to you either on the phone or in person.

However, we're not on the phone right now and we're over the moon that you're looking at our website so here's the raison d'etre for Impact.

We formed in January 2007 with the basic idea that we wanted to work hard, achieve the best results for our clients, deliver a cost efficient and robust service and yet, remarkably still have lives.  3 out of 5 of the key managers have young children and it is important to us that they have the flexibility to enjoy their jobs and their home lives.  We figure that this makes for a happier and more productive staff.

It's a very flat structure, everyone eventually reports to the Managing Director but has the autonomy to make decisions when they're needed.  Staff work flexible hours and locations to suit.  We all pull together as a team and it means the same to everyone to work hard.   No promises are made to clients unless the team delivering give the go ahead.

Every member of staff is selected for their skills in their relevant area but also because they are human beings who are available to interact personally with clients and agents alike.  Perhaps it's an old fashioned approach.  It works.

We have a nationwide account management team who deal with you from the very inception of your enquiry right through to delivery and presentation.  It's important to us to know that you feel that you can rely on us to work absolutely in partnership with you. 

Rather than bang on about ourselves, our clear skills in business intelligence and in many diverse industries; we spend time listening to you to enable us to deliver exactly what you want.  We've got highly specialised experience in this very specific area of customer service assessment and performance management. 

For smaller independent businesses, you might like to consider piggy backing on the experience we've gained working for others very much like you and saving money on set up fees and tailored presentations. 

For mid to large size companies, we feel that the best approach is to ensure that every aspect of your programme is made to measure. 

Whatever you want and however you want it, Impact Mystery Shopping work in tandem as part of your business to ensure that you get it...when you want it.

 Talk to us, that's the key.

 Call: 08448 008 846