Please could you briefly describe the nature of your business:
What type of mystery shopping events are you interested in?
Mystery phone calls
Mystery face to face visits
Videoed face to face mystery visits
Evaluation of web sites/services
Evaluation of responses to mystery emails
Evaluation of responses to mystery letters
Evaluation of responses to online enquiries
Other
Are your mystery visits or calls likely to involve:
Enquiries only
Basic transactions (small purchase)
Complex transactions (mortgage or credit type of application)
Long term transactions (insurance claims etc.)
Complaints
Other
If you are interested in face to face mystery shopping of any kind, can you tell us how many outlets, stores or franchises you have?
If you are interested in mystery calls, can you tell us how many people in your organisation deal with calls?
Approximately how many calls does your company receive in a week? (If applicable)
Approximately how many clients does your company deal with on a face to face basis in a week (if applicable)
Approximately how many online or email enquiries does your company deal with in a week (if applicable)
What in brief do you want to get out of a mystery shopping programme?
Are you currently running an existing programme with another supplier?
If yes to the above question, when is the next wave of mystery shopping due to commence?
How would you like the Impact team to respond to your enquiry?
Call me to discuss
Call me to arrange a meeting
Email me with a ball park initial proposal
Just give me some ideas and more information
Impact
Mystery Shopping's office hours are Monday to
Thursday 9am-6pm and Friday 9am-1pm, however, a member of
the team is always accessible and phones are diverted
to the duty manager out of hours. Rarely answer
phones and no Eine Kleine Nachtmusik or Greensleeves...we
promise!
