Coming into our fourth year of trading we are pleased to be still in the market and going strong.  2009 has been a difficult year for us all and saw the realisation of some of our greatest economic fears.  Having said that, we are privileged to be working with some forward thinking companies who are positive about business and still gathering intelligence on their delivery standards to ensure that when things pick up, they will be on top of their game.

Complacency has ever been something that we at Impact try to avoid and so we have embarked on our rebranding and marketing campaign with a view to refreshing our image and service portfolio for 2010.  We’d love your feedback on the site and other material you may have received.

We are pleased to congratulate our Managing Director Emmilynne on her appointment to the East Cornwall Bench of magistrates.  For those days when Emmi is out of the office, there will always be someone briefed on your programme who can assist and Emmi’s voicemail will be checked throughout the day.  This appointment means a lot to Emmi and the local community and Impact Mystery Shopping is pleased to be able to support this valuable voluntary role.

Whilst UK mystery shopping business remains at our core, we have been lucky enough to form partnerships throughout the USA meaning that we are now taking part in some very interesting programmes in product evaluation, research and quality testing. 

2009 was the best year yet for agent recruitment and in October the figures from the agent database show an average of 48 new applicants every single day from the UK to Brazil.  Our agents now number in the many thousands across a wide spectrum of lifestyles, cultures and ethnicities.  We are undertaking a road-show in Spring 2010 to recruit agents with physical impairments to aid us in some of our most diverse programmes.

We are aiming for unparalleled growth in 2010 and look forward to meeting and working with clients new and old.

Best wishes from the team at Impact Mystery Shopping Ltd.