Impact
Mystery Shopping Live Ltd. and Mr Gary L Stevens are:
NOTHING
TO DO WITH US!
Please,
please beware. There
is a massive scam out at the moment, the man and his
company mentioned above have apparently gained a database
of UK contacts. We
should like to point out that these contacts are not from
us; our database integrity is intact and will remain so.
What
they are doing is emailing (in relatively good English but
this does decline) using our company details but NOT our
telephone number; asking you to reply to register your
interest in a programme near you.
After
a few emails in which you are asked for a barrage of
personal detail, you will eventually be asked to make a
Western Union Money transfer to a friend or family member.
This
is where you are lulled into a false sense of security
“it must be kosher” you will be thinking…”after
all, if I make the transfer to my wife, they can’t get
the money right?”
Not
quite. After
you have made the transfer and before your recipient can
pick it up, lovely Mr. Stevens sends you a report to
complete. You
then blithely give him the details of the 10 digit code as
a reference to your transfer in order that he can validate
it and reimburse you the £21 fee or thereabouts and pay
your agent payment.
All
it takes to pick up these funds (and this can be done
anywhere in the world) is this number and fake ID.
He already has the details he needs for the fake ID
from your previous correspondence.
He is milking the lax security in the Western Union
protocol to enable a “long con” to take place.
The
police, trading standards and Watchdog are
aware of the situation and don’t hesitate to contact
them if you have taken things this far.
To
date we have received more than 200 complaints from people
who have spotted the scam.
Unfortunately 2 of these were too late and were
only made aware after their money had gone missing.
These
so called “phishing” emails are not harmless unless
you delete them immediately.
Do beware; if something seems like it’s too good
to be true – it sure is.
The
phone number they provide is not a mobile, goodness knows
how much it costs to call but it’s an international
transfer so quite a bit we imagine!
Needless
to say, Mr Stevens hasn’t been all that keen on talking
to us!
Below
is a transcript of some of the email content to look out
for:
-----Original
Message-----
From:
*** [mailto:xxxxxx@virgin.net]
Sent: 23 March 2008 14:05
To: emmilynne@impactmysteryshopping.com
Subject:
Fw: Urgent Notification on Your Acknowledgment of
Acceptance Required!
Hi
Emmilynne
I
just left you a voicemail about this as I am concerned
that it's a scam and your company name is being used as a
cover.
Please
could you investigate and let me know?
Regards
***
-----
Original Message -----
From:
Impact Mystery Shopping Live Ltd
To: ***
Sent: Sunday, March 23, 2008 11:09 AM
Subject:
RE: Urgent Notification on Your Acknowledgment of
Acceptance Required!
Impact
Mystery Shopping Live Ltd
Little Blagdon
Ashwater
BEAWORTHY
EX21 5DF
Tell
: 07031 937123
Email: ImpactsMyterylive@live.com
Date:
March 23rd, 2008
Dear
***,
Impact
Mystery Shopping Live Ltd and Incentive Programs invites
you to run a surveyon any Western Union Money Transfer
Agent Location Store within RG26 5DD/Basingstoke
Impact
Mystery Shopping Live Ltd request you look up a List of
Western Union Agent
Location
within "********/Basingstoke" from the link sent
to you below: # FIND AN AGENT
http://www.westernunion.co.uk/WUCOMWEB/staticMid.do?method=load&co
untryCode=GB&languageCode=en&pagename=HomePage
You
would be Required to Notify us Immediately on the
Preferred Western Union Agent Store you would like to run
the survey on.
Upon
Immediate Notification, you would be provided with the
necessary survey
Instructions.
Impact
Mystery Shopping Live Ltd, However have taken time to look
up a list of Western Union Agent Location close to:
We
request you notify us on the Agent Location closest to you
where you would like to
run the survey for further instruction.
Impact
Mystery Shopping Ltd would be paying you a service fee of
£450 upon completion
of thus survey assignment and a bonus of £35 on Feeding
and Transportation.
We
appreciate your participation in making your opinion
count!
Survey
Manager.
Gary
L. Stevens.
Email: ImpactsMyterylive@live.com
Western
Union Agent locations/Addresses: RG26 5DD/Basingstoke
TRAVELCARE
TESCO UNIT 1
ROSE LANE DISTRICT CENTRE ,
BARNSTAPLE , EX32
8PG
(44)
0800833833
NEWSCENTRE
UNIT K8
FESTIVAL PLACE
BASINGSTOKE , HAMPSHIRE
, RG21 7BE
(44) 0800833833
SAGAR
NEWS
5 DOWNSLAND PARADE
BASINGSTOKE , HAMPSHIRE
, RG21 8TX
(44) (01256)
842292
THE
MONEY SHOP
1 QUEENS PARADE
NEW STREET
BASINGSTOKE , HAMPSHIRE
, RG21 7DA
(44) 0800833833
CHEQUECASHING
8
WINCHESTER STREET
BASINGSTOKE , HAMPSHIRE
, RG217DY
(44) 0800833833
FIRST
CHOICE TRAVEL
1
CASTLE SQUARE
BASINGSTOKE , HAMPSHIRE
, RG21 7FH
(44) 0800833833
THOMSON
4 KENSINGTON
QUEEN ANNES WALK
BASINGSTOKE , HAMPSHIRE
, RG217LN
(44) 0800833833
________________________________________
From:
*****@virgin.net
To:
impactsmyterylive@live.com
Subject:
Re: Urgent Notification on Your Acknowledgment of
Acceptance Required!
Date: Sun, 23 Mar 2008 10:52:36 +0000
Thank you - I look forward to working with you.
-----
Original Message -----
From:
Impact Mystery Shopping Live Ltd
To: ***@virgin.net
Sent: Sunday, March 23, 2008 10:36 AM
Subject:
Urgent Notification on Your Acknowledgment of Acceptance
Required!
Impact
Mystery Shopping Live Ltd
Little Blagdon
Ashwater
BEAWORTHY
EX21 5DF
Tell : 07031 937123
Email: ImpactsMyterylive@live.com
Date:
March 23rd, 2008
Dear
xxxxxx,
Impact
Mystery Shopping Live Ltd and Incentive Programs surveys
and conduct evaluation Programs on other companies.
Impact
Mystery Shopping Live Ltd Profile Introduction:
Impact
Mystery Shopping Live Ltd is hired by restaurants, retail
businesses and other service businesses to help them
determine how the consumer perceives the quality of their
service and product. We send shoppers anonymously into
their locations to order a meal in a restaurant, make a
purchase in a retail establishment or inquiry to a service
business. The mystery shopper actslike any normal
customer.
After
the visit, the shopper send in a report, question or
comment about the events that happened during the visit.
The information should be objective only and should
contain only the facts about the visit. The shopper is
reimbursed for the meal or purchase up to the maximum
amount set by the client.
In
some cases, the shopper is also paid a fee for filling out
the forms and in cases where there is no reimbursement,
the shopper is paid a flat fee for completing the
assignment.
If
you decide to become a Member of Impact Mystery Shopping
Ltd and Incentive Programs
Smart shopper, you would be an independent contractor. You
would have the option to accept or decline any assignment
we offer you.
However,
if you do accept an assignment, you must fulfill the
requirements of
the assignment according to our instructions in order to
be insured reimbursement and/or payment. Once you accept
an assignment, your report must
be completed and submitted within 24 hours after the
visit. The receipt (if required) must be sent in within
the same time frame,
A
Scanned copy Attached and sent by e-mail to:
ImpactMyteryslive@live.com.
Your
job will be to evaluate and comment on customer service in
a wide variety of shops, stores, restaurant and services
in your area.
Requirement:
a)
The mystery shopper acts like any normal customer:
b)
Smartness of the attendant:
c)
The quality of customer service:
d)
How long it took you to get services done:
e)
You might be required to upset the attendant, to see how
they react to
clients
when they get tensed:
What
Are The Benefits of a Mystery Shopping Program?
*
Monitors and measures service performance
*
Improves customer retention
*
Makes employees aware of what is important in serving
customers
*
Reinforces positive employee/management actions with
incentive-based reward systems
*
Provides feedback from front line operations
*
Monitors facility conditions - asset protection
*
Ensures product/service delivery quality.
*
Supports promotional programs
*
Audits pricing & merchandising compliance
*
Allows for competitive analysis
*
Compliments marketing research data
*
Identifies training needs and sales opportunities
*
Educational tool for training & development
*
Ensures positive customer relationships on the front line
*
Enforces employee integrity.
This
Report would be turned over to the company. Most companies
employ our assistance
when people give complains about their services, or when
they feel there are needs for them to improve their
customer service.
Your
Identity would be kept confidential as the Job states
(secret shopper) you would be paid a flat fee of £450 for
this evaluation assignment and bonus
on your Feeding/transportation allowance, and funds would
be given to you if you have to dine as part of the duty
once the Assignment is completed.
Your
shopper profile Provided to us as been Accepted and You
have been Provided
with a Shoppers Tag Profile Number: Rep ID#
UKSYH053.
Upon
Acceptance, You would be Provided with a Survey Assignment
to start up with
as soon as possible. You would be offered to run a survey
assignment once every week.
Your
Pay check would be mailed to you upon completion of your
Survey Assignment Via Royal Mail Service.
WE
REQUEST YOU SEND IN AN ACKNOWLEDGMENT OF ACCEPTANCE IN
FULFILLING OUR REQUIREMENT ON ANY SURVEY ASSIGNMENT
PROVIDED TO YOU.
Thank
you and we look forward to working with you!
Survey
Manager.
Gary
L. Stevens.
Email:
ImpactsMyterylive@live.com
From:
******@virgin.net
To:
ImpactMysterysShopping@live.com
Subject: Mystery Shopping
Date: Sat, 22 Mar 2008 10:56:19 +0000
FAO Gary Stevens
Dear
Gary
Thank
you for your email. Yes I would be interested in becoming
a mystery shopper for your company. As requested here is
my shopper profile:
Name:
**
Home Tel: ** Mobile: **
City: I live close to Basingstoke and Reading
Postcode: **
Age: **
Occupation: Freelance
Email: xxxxxxxx@virgin.net
I
look forward to hearing from you.
Regards
