 | Mystery Shopping
using telephone agents both making and receiving calls |
| Mystery Shoppers
visiting in person and making face to face
enquiries transacting purchases, making
complaints, completing service visits and so on. |
| Mystery shopping
various parts of your organisation by letter
|
| Mystery Shoppers
contacting you via the web
|
| Mystery Shopping
you via email
|
| Conducting
secret shopping enquiries via fax (although this is
getting more and more antiquated and unusual to be
honest!) |
| providing
recordings - both audio and video of all types of mystery shopping events (subject to
some ICO and Market Research Society guidelines) |
| for you and your
organisation |
| to benchmark you
and your competitors |
| to
execute research
| to
undertake customer satisfaction programmes
|
|
