Impact Mystery Shopping, we do exactly what we say on the tin.   

So..what does that include? 

• Performance management using mystery shopping as the key tool  

We do this: 

• Mystery Shopping using telephone agents both making and receiving calls
• Mystery Shoppers visiting in person and making face to face enquiries transacting purchases,  making complaints, completing service visits and so on.
• Mystery shopping various parts of your organisation by letter  
• Mystery Shoppers contacting you via the web  
• Mystery Shopping you via email  
• Conducting secret shopping enquiries via fax (although this is getting more and more antiquated and unusual to be honest!)
• providing recordings - both audio and video of all types of mystery shopping events (subject to some ICO and Market Research Society guidelines)
• for you and your organisation
• to benchmark you and your competitors  
• to execute research
• to undertake customer satisfaction programmes 

What we don't do:

• Anything that doesn't involve mystery shopping.